How the work gets recorded, who owns what, and what happens when the person holding it all leaves.
Tandem Care, home care services
Rebuilt and expanded the operations SOP library to 500+ pages, with version control and a RACI chart naming the owner of every process, so the company's operating knowledge stopped living in people's heads.
Tandem Care
The standard I wrote for when AI output counts as a fact and when a human has to verify it against the record. The full framework, with failure modes and trust tiers, has its own page: Work Sample: The AI Evidence Standard
Tandem Care
Built the quality layer for a service where an error reaches a person in their home the same day: call monitoring, scoring rubrics, scripted check-ins and a defined escalation path.
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Once the manager layer existed, escalations reaching me dropped from 3 to 5 a week to at most one, and most weeks none.
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Grant-funded program, California State University, Dominguez Hills
Kept a grant-funded program running and current with its funder after its only owner left without notice.