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View the finished module: The Standard Isn't Up for Discussion. The Path Back Is. (about 10 minutes)

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Design storyboard. This is the storyboard I wrote before building the module in Articulate Rise. Each item names the Rise block type in [brackets], then the content. Audience: frontline managers who already know the three coaching conversations. Names and scenarios are invented.

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Course title

The Standard Isn't Up for Discussion. The Path Back Is.

Course description: How to hold a performance standard and still coach, in the same conversation.

Lesson 1: The problem

[Statement block]

Most managers drop one of two things in a corrective conversation: the standard or the coaching.

[Text block]

When a coordinator misses a standard, managers usually go one of two ways. Some go fully directive: they lecture, list the consequences and end the call. The coordinator leaves compliant, not committed. Others go soft: they ask so many open questions that the standard gets lost, and the coordinator leaves unsure anything was wrong.

This course teaches a third way: split the conversation in two.

[Bulleted list block] By the end, you will be able to:

• State a standard and its consequence directly, without softening it
• Switch into coaching once the standard is clear
• Let the coordinator build the fix, so they own it
• Recognize when a conversation should stay directive

Lesson 2: The split

[Tabs block]